Privacy Policy

Privacy Policy

Last Updated: 12 June 2025

This Privacy Policy sets out how Yana Lin Consulting, located in Australia, collects, uses, discloses, and manages your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

At Yana Lin Consulting, we are committed to protecting your privacy. We understand the importance of safeguarding your personal information and assure you that we do not sell your information. This policy describes how we handle your personal information collected through our website, https://www.yanalinconsulting.com, and in the course of providing our business consulting services and digitised products.

1. The Personal Information We Collect

We only collect personal information that is reasonably necessary for us to provide our services and products to you, or that is directly related to our functions or activities. The types of personal information we may collect include:

Contact Information: Your name, email address (e.g., [email protected]), phone number, and postal address.

Professional Information: Your business name, role, industry, and other details relevant to the consulting services or digitised products you seek.

Payment Information: Details related to payments for services or products (we do not store full credit card details on our servers; these are processed securely via third-party payment gateways).

Interaction Data: Information you provide when you interact with us, such as inquiries, feedback, or comments.

Website Usage Data: Information about your use of our website, including IP address, browser type, operating system, referring URLs, pages viewed, and access times, primarily collected through cookies and analytics tools.

2. How We Collect Personal Information

We collect personal information in several ways, including:

Directly from you: When you fill out forms on our website, subscribe to our newsletters, make a purchase, engage our services, communicate with us via email ([email protected]) or phone, or interact with us in person.

From third parties: In limited circumstances, and where it is reasonable and practicable to do so, we may collect information from third parties (e.g., if you are referred by a mutual contact, or through publicly available sources).

Automatically via our website: Through the use of cookies and other tracking technologies when you visit our website.

3. Purpose of Collection and Use of Personal Information

We collect, hold, use, and disclose your personal information for the following purposes:

To provide you with business consulting services and digitised products.

To process transactions and deliver products and services you have purchased.

To communicate with you about your inquiries, services, products, or account information.

To improve our services, products, and website experience.

To send you marketing and promotional materials about our services and products that we believe may be of interest to you, where you have consented to receive such communications.

To comply with our legal and regulatory obligations.

For internal record-keeping and administrative purposes.

4. Disclosure of Personal Information

We understand that your information is personal, and we will not sell, rent, or trade your personal information to third parties. We may disclose your personal information to:

Our employees and contractors: Who need access to the information to perform their duties in providing services to you.

Third-party service providers: Who assist us in operating our business and providing services, such as payment processors, IT service providers, email marketing platforms, and website analytics providers. These third parties are prohibited from using your personal information for any purpose other than to provide services to us.

Government bodies or regulatory authorities: Where required or authorised by law.

Professional advisors: Such as lawyers, accountants, or auditors.

We will take reasonable steps to ensure that third-party recipients of your personal information protect it in a manner consistent with this Privacy Policy.

5. Direct Marketing

We may use your personal information to send you direct marketing communications about our services and digitised products if you have opted-in to receive such communications. You can opt-out of receiving direct marketing communications from us at any time by following the unsubscribe link in the email or by contacting us at [email protected].

6. Cookies and Website Analytics

Our website uses "cookies" to enhance your browsing experience and collect information about how you use our site. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. Cookies allow us to understand website traffic and improve our website's functionality. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We may also use third-party analytics services, such as Google Analytics, to help us understand website usage. These services use cookies to collect information about your interactions with our website (including your IP address), which is transmitted to and stored by the service providers on their servers. This information is used to evaluate your use of the website, compile reports on website activity, and provide other services relating to website activity and internet usage.

7. Data Quality and Security

We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, up-to-date, complete, and relevant.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect. This includes using secure servers, firewalls, and encryption where appropriate. However, no data transmission over the Internet can be guaranteed to be 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

8. Accessing and Correcting Your Personal Information

You have a right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or out of date. To request access to or correction of your personal information, please contact us at [email protected]. We will respond to your request within a reasonable time and, where applicable, provide access or make corrections as requested. We may charge a reasonable fee for providing access to your information where permitted by law.

9. Anonymity and Pseudonymity

Where it is lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym. However, in many cases, it will not be practicable for us to provide you with services or products, or to communicate effectively with you, if you do not provide your real name and contact details.

10. Overseas Disclosure

We generally do not disclose your personal information to overseas recipients. However, some of our third-party service providers (e.g., cloud storage, email marketing platforms) may be located outside of Australia. We will take reasonable steps to ensure that any such overseas recipients handle your personal information in accordance with the Australian Privacy Principles.

11. Links to Other Websites

Our website may contain links to other websites of interest. Please note that once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. How to Make a Complaint

If you believe that we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint by contacting us at [email protected]. Please provide as much detail as possible about your complaint, including any relevant dates and circumstances. We will investigate your complaint promptly and respond to you in writing.

If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC), the independent national privacy regulator.

Phone: 1300 363 992

Website: www.oaic.gov.au

14. Contacting Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Yana Lin Consulting

Email: [email protected]

Website: https://www.yanalinconsulting.com